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Terms & Conditions

Training Course, Membership, Assessment Services and The Marketing Shop Information and Terms and Conditions. 

This website is operated by Define The Fine. 

Additional terms will apply to any booking that you make through this website and to our use of your registration and other personal data (see our Privacy Policy).

Contracts formed between Define The Fine and you as a result of using this site shall be governed in all respects by Dutch law and you hereby submit to the non-exclusive jurisdiction of the Dutch courts.

Terms of use

By using the site, you agree to these terms of use. If you do not agree to these terms, do not use this site.

The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.

Define The Fine does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. You are advised to verify the accuracy of any information before relying on it.

Define The Fine does not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction.

The information on this website does not necessarily reflect the views and opinions of Define The Fine. Neither should any suggestions or advice contained on this website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this website before entering into any commitment based upon them. The materials that can be accessed from linked sites are not maintained by Define The Fine and we are not responsible for the contents thereof.

Any reference to a linked site or third party by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.

Under no circumstances shall Define The Fine, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party. However, nothing in these Terms of Use shall restrict or exclude any liability that we have to any party which cannot be excluded by law.

You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring Define The Fine into disrepute or ridicule.

You shall not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation or to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree to defend, indemnify and hold Define The Fine and our affiliates harmless from any claims, losses, damages and expenses arising from your use of the site.

Define The Fine reserves the right to vary these Terms of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms of Use on the website. By continuing to use the website you will be deemed to accept such variations.


On certain parts of this website we may require you to register and provide certain information about yourself and where you do this you agree to:

1. Provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (such information being the "Registration Data")

2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

Copyright & Trade mark

The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights.

As a visitor to this website, you may download a single copy of the material on this website on a single computer for your own private viewing/listening purposes only. Single copies of pages from this website may be printed out for the sole purposes of enabling the person printing the page to retain a copy for their own personal records. No copying or distribution of material on this website for any commercial or business use is permitted without our prior written consent.

No photography, filming, broadcast, alteration or modification of the pages of this website is permitted without our prior written consent except as may be reasonably necessary to use the website. Subject to this paragraph, all rights in material on this website are reserved to Define The Fine.

Use of any software available for downloading from the site is governed by the terms of the license agreement accompanying the software.

All trade marks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use is prohibited.

Group event cancellation

You may cancel your booking up to 30 days prior to the event and receive a full refund. 15 days prior to the event you will receive a 70% refund. After that we are sorry but we cannot make refunds.

Cancellations must be received via email (

Corporate events

Cancellation policy: You may cancel your booking up to 30 days prior to the event and receive a  50% refund. After that we are sorry but we cannot make refunds.

Cancellations must be received via email (

Substitution: Companies may choose to substitute a original delegate with another person before the course start date. Written notification is required to substitute a delegate. 

Training Provided by Learning and Development

Bookings can be made by phone, post, e-mail or online and are regarded as confirmed bookings when made. Telephone bookings should be confirmed in writing within 10 days and can only be regarded as provisional until we have received such written confirmation.


Written notification of cancellation of the course booking within 0 – 30 days (inclusive) of the course date, or failure to attend a course without prior written notification, will be subject to the scale of charges shown in the Transfer and Cancellation table below. The full course fee is due 30 days prior to the course date:

The start date is the date the course begins

Courses booked inside 30 days must be paid immediately. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.


Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.


Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when notification is received 31 or more days prior to the start date of the originally booked course.

Where notification is received within 15 – 30 days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee. The transfer charge will be 50% where notification is received within 1–14 days (inclusive) of the course date. If that transfer is then cancelled or changed at any time, the full course fee remains payable. Transfers on the day shall only be permitted when supported by a doctor’s certificate. In all other circumstances 100% of the course fee will be payable. Only one transfer is permitted per booking. Subsequent transfers or cancellations shall be affected in line with the conditions outlined in the Transfer and Cancellation table.

Transfer and Cancellation Table                                                                                                                                                                

No of days notice% course fee payable% course fee payable


31 + days No charge 

15-30 days100% of fee due25% of original course fee

1-14 days100% of fee due50% of original course fee

(The original course fee is the amount that has been invoiced,  (this may show a discount if the delegate is a member) All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions. Entry to the course will be denied if payment has not been received or prior written agreement has not been given.

*Transfer to other training are only valids on The Netherlands. 


All course fees must be paid in full no later than 30 days prior to the start of the course or immediately for late bookings. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared. Define The Fine reserves the right to levy interest or administration charges in the event of payments being made by instalments. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

Bank Details

Bank Name:  ING BANK N.V.

Address Phoenixstraat 28, 2611 AL Delft - The Netherlands

Bank Account Number  NL27 INGB 0006 5066 82- Define The Fine

Account Contact Gemma Rubio Rodrigo

Telephone Number +31 (0)633 85 27 83

Course Cancellation

Define The Fine reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the delegate’s responsibility. Define The Fine does not accept any liability for reimbursement of travel costs.

Intellectual property

All materials provided by Learning and Development remain the intellectual property of Define The Fine and its partners, who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.

Data protection

Define The Fine does not sell, trade or rent your personal information to others. However, we may contact you with useful and interesting additional information regarding our products and services. Please see our Privacy Policy for further information on how we may use your data.

Bad Behaviour

Define The Fine reserves the right to remove any delegate from their program should their behavior be deemed to be inappropriate. This would result in no refund of course fees or other costs being paid.

Statutory rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Applicable law

Contracts formed between Define the Fine and you shall be governed in all respects by Dutch law and you hereby submit to the non-exclusive jurisdiction of the Dutch courts.

Registered Office

Define The Fine

C/ Del Oriana, 19 - 1A

28045 Madrid

Tel + 34 671 21 55 23


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